1. Once booked tickets for the Charing Cross Theatre cannot be exchanged or refunded.
  2. Tickets are sold subject to the Producer's right to make any alterations to the advertised time, programme or cast as a result of circumstances beyond their control, without being obliged to refund the monies or exchange tickets.
  3. If a performance is cancelled ticket holders will first be offered alternative performances (subject to availability) up to the seat value on the ticket. If no date is available and/or convenient for the patron, a refund will be made.
  4. Every member of the audience, including children, must be in possession of a valid ticket, which must be produced to gain entry to the theatre.
  5. If tickets are resold or transferred for profit or for commercial gain by anyone other than the Charing Cross Theatre or one of their authorised agents, then they will become void and the ticket holder will be refused entry.
  6. Latecomers will be admitted to the auditorium when a suitable break in the performance occurs but admission cannot always be guaranteed.
  7. In the interest of other patrons, parents with children are reminded they may be asked to remove any consistently noisy children. Age restrictions for children may apply due to the nature and suitability of the show as advised by the box office.
  8. If a patron behaves in a violent or obnoxious manner or in a way to others through for example, alcohol, the Theatre Management can request that the patron leaves the theatre and will take appropriate action to enforce this right.
  9. The use of recording equipment of any kind is strictly prohibited. Unauthorised recordings will be confiscated and cancelled.
  10. Please note that our auditorium is not air conditioned.
  11. The following are not permitted within the theatre facility: - animals (with the exception of guide dogs), laser pens, your own food and drink.
  12. The Charing Cross Theatre does not accept responsibility for the loss or damage to any personal property. The Theatre manager will hold any items handed in for a three month period after which they are disposed of.
  13. The ticket holder only has a right to a seat to the value corresponding to that stated on the ticket and the Charing Cross Theatre reserves the right to provide alternative seats to those stated on the ticket.
  14. The Charing Cross Theatre respects your Personal Data and shall deal with it in accordance with our Privacy Policy and applicable UK Data Protection legislation in place. Please see below to review our Privacy Policy.
  15. English law and jurisdiction shall exclusively govern all the terms and conditions.