Access Information

Accessibility at Charing Cross Theatre

We are committed to ensuring that every patron feels safe, comfortable and welcome at Charing Cross Theatre.

We continually review and improve our accessibility provision and welcome feedback and suggestions. If you cannot find the information you need, please contact our Box Office team:

General Enquiries: 020 7930 5868

Ticketing & Box Office:  020 7925 8040 

Email: boxoffice@charingcrosstheatre.co.uk

If you require a Visual Journey which provides a step-by-step overview of what to expect when visiting the venue please contact: boxoffice@charingcrosstheatre.co.uk

For Accessible Seating

Please call our Box Office on  020 7925 8040  or email boxoffice@charingcrosstheatre.co.uk and a member of our staff will be very happy to assist you and recommend the best seats based on your accessibility needs. 

Mobility Access & Getting Around

The main entrance provides level, step-free access.

From Strand or Embankment, there is unimpeded access into the venue foyer. From here, there is entrance level access to:

• Balcony One
• Box Office
• Accessible toilet
• Bars and restaurant

The Main Stalls are 16 steps down from the main entrance, with handrails on both sides. The toilets serving the Main Stalls are a further 8 steps down from the theatre doors.

There may be additional steps inside of the auditorium, depending on where you are sitting. Unfortunately, we do not have a lift. If you require step-free seats, we suggest booking seats in Balcony One. Alternatively, call our box office so we can best advise you on availability.

Seating within the theatre is gently raked from row C onwards. Row K on the central aisle is on the same level as the doors to the theatre and has the most leg room of all rows.

Please call the Box Office on  020 7925 8040  to discuss seating options. We offer a complimentary ticket for a carer attending a performance.

For access patrons arriving by car or taxi to Villiers Street, please call us the day before the performance and we will be able to supply an access code for Villiers Street.

Please note that the building can become busy, particularly shortly before performances. If you prefer quieter spaces or require additional time, we recommend arriving early.

Wheelchair Users

Balcony One has removable seating for up to 4 wheelchairs. The area has a good view of the stage and level access from the foyer. Please call the theatre direct to book tickets: 020 7925 8040 during office hours and ask to speak to one of the admin staff.

Dogs

The venue welcomes assistance dogs.

Accessible Toilets

There is one accessible toilet located near the main level entrance.

We recognise that not all disabilities are visible. Our accessible facilities are available to anyone who requires them.

Baby Changing Facilities

We regret that we do not currently provide Changing Places facilities.

Finding Us & Front of House Support

Charing Cross Theatre is located on Villiers Street, opposite Heaven nightclub. Entry is via a large brown double doors.

Upon entering, the Box Office is immediately to your right.

Our Front of House team is available to assist you at any point during your visit. If you would benefit from additional support, please let us know in advance where possible.

Further directions are available on our How to Find Us page.

Adapted & Accessible Performances

Details of BSL, captioned, audio-described, relaxed or otherwise accessible performances are listed on individual show pages and performance booking pages.

Please note that we do not currently have a hearing induction loop installed.

For further information about specific performances, please contact:

boxoffice@charingcrosstheatre.co.uk

Content Guidance

Where available, content guidance will be published on individual show pages.

If you require further information about a production, please contact the Box Office team:

Email: boxoffice@charingcrosstheatre.co.uk

Telephone: 020 7930 5868

Phone lines are open 11:00–20:00, Monday to Saturday.

The Box Office counter opens to personal callers two hours prior to each performance.