FAQs

Ticketing & Box Office

When will I receive my tickets?

Soon after you make a booking, you will receive an order confirmation email showing all your essential booking details. 

Your e-tickets will be emailed separately 3 days before the performance. You can add them to your e-wallet, show them as a PDF on your phone or print them. 

I’ve lost my booking confirmation email, what should I do?

Please give our box office a call on 0207 925 8040 or email us at boxoffice@charingcrosstheatre.co.uk and a member of our box office team will be happy to look into it for you. Most times lost confirmation emails have been accidentally deleted or have gone to the spam/junk folder. 

 Can I exchange my tickets for a different date?

Exchanges are usually possible provided the booked performance is not within the next 2 days. Please note that this policy can vary by show and all exchanges are subject to availability and a potential exchange fee. If you need to move your booking, please reach out to our team as soon as possible.

Do you offer discounts for groups, students, or seniors?

Discounts can vary from show to show and are usually offered to groups only. These will be displayed on the show information on our website. 

The best way to learn about discount codes for future performances is to sign up to our mailing list. 

What is your policy on reselling tickets?

We will only place tickets on resale if a performance is sold out. If this is the case and you’d like to resell your tickets, please send a written request to boxoffice@charincrosstheatre.co.uk. 

Do I need to print my e-ticket, or can I show it on my phone?

There is no need to print your tickets, you can show them on your phone using e-wallet or by simply opening the PDF attached to your email. Our front of house team will need to see and scan the QR code and see your seat number. 

Venue 

What time does the theatre open? 

The box office and bar are open from 2 hours before the start of the performance and the auditorium will open around 20 minutes before the start of the performance.

What happens if I arrive late?

Please note that as per our terms and conditions, there is no readmittance once the performance has commenced. However, some shows might have slightly more flexibility with this policy and where possible, our front of house team will do their best to let you in at an appropriate time. 

Where is the nearest Tube/Train station?

The nearest tube and train stations are Charing Cross (National Rail, Northern and Bakerloo Line) and Embankment (Northern, Bakerloo, Circle and District Lines). Both are roughly a 5 minute walk away. 

Do you have a cloakroom? 

Unfortunately, we do not have a cloakroom. You can bring your coats and small bags into the auditorium with you. If you have any larger items such as suitcases or instruments, please give us a call beforehand to let us know. Our front of house team might be able to store it in a secure room during the show. 

Do you have parking?

We do not have parking available and street parking around the area is usually very limited. The nearest carpark is St Martin’s Street Parking. For more detailed information on car access to Villiers Street, please give us a call on 0207 925 8040.

Is the theatre available for private hire? 

If you are interested in hiring our theatre for you show, please send us at email to info@charincrosstheatre.co.uk

Accessibility

Is the theatre wheelchair accessible?

We have a limited number of wheelchair seats available in our auditorium. So we can allow customers who require these seats to book them, please contact our box office to check availability on 0207 925 8040 or by emailing boxoffice@charingcrosstheatre.co.uk

How do I book accessible seating? 

Please call our Box Office on 207 925 8040 or email boxoffice@charingcrosstheatre.co.uk and a member of our staff will be very happy to assist you and recommend the best seats based on your accessibility needs. 

How many stairs are there to the Stalls/Dress Circle? 

There are 19 steps from the entrance of the theatre to the auditorium and a further 7 to the toilets. There may be additional steps inside of the auditorium, depending on where you are sitting. Unfortunately, we do not have a lift. If you require step-free seats, we suggest booking seats in Balcony 1. Alternatively, call our box office so we can best advise you on availability. 

When are your scheduled BSL, Captioned, or Relaxed performances?

When a show has a BSL, Caption or relaxed performance, this information will be available on the show information page on our website. 

During the Show

Can I bring my own food and drink into the auditorium?

Only drinks purchased at our bar can be brought into the auditorium. 

Is there air conditioning or cooling? 

Yes, there is air conditioning both in the auditorium and in the bar, 

Can I pre-order my interval drinks?

Yes, you can pre order your interval drinks at the bar.